Mastering the Art of Handling Feedback
“'Feed-forward' is all about forward thinking and future planning based on the feedback we receive!”
If getting feedback is so important, why can’t we use the feedback we receive to perform better and grow our career? Why do we perceive feedback as a painful process and try to skip it, although we know how important it is?
We can’t control the way that our performance feedback is delivered to us, but we can skillfully control the way we receive and handle this feedback to make it work towards improving our performance. This unique and novel course will enable us to 1) engage in feedback exchange in an open and neutral manner, 2) explore feedback’s components and realizing our own reflections towards it, and 3) employ feedback learning into actionable items and developmental plans to support our career, all are the elements of getting the feedback we receive to work towards improving our performance, or the elements of “feed-forward”.
The Program
“Master the Art of Handling Feedback” training course is a comprehensive, 36-hour training program. This course utilizes the PEAK UP methodology called “Feed-Forward”, a new and unique way to extract the best outcomes out of any feedback and utilize it to to serve our careers and unleash our performance.
Module 1 - Types & forms of feedback
- Recognizing opportunities for feedback
- The pros & cons of various ways of feedback
Module 2 - Collecting feedback
- Managing unsolicited feedback
- Eliciting feedback
- Managing solicited feedback
Module 3 - Analyzing feedback
- Identifying the facts and their interpretations
- Searching for patterns
- Setting ways to move forward
Module 4 - Reflecting on feedback
- Validating feedback
- Finding the value of feedback
Module 5 - Employing feedback
- The Feedback Employment MatrixTM
- the 3T ApproachTM
Learning Outcome
When you attend this training course you will be able to:
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Extract positive outcome for any feedback received.
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Handle any type of feedback, even harsh and offensive ones.
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Build rapport and respect with feedback provider.
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Deal with each feedback according objectively and positively.
